Shipping Policy

1. Order Confirmation and Processing

Upon placing an order with Megavouno.com, you will receive a confirmation email containing the details of your order. Once the item is shipped, you will be provided with tracking information. During the checkout process, you can select your preferred shipping method on the “Order Information” page.

Orders are processed from Monday to Friday and typically completed within 1 to 2 business days. Please be aware that weekends are non-operational, which may cause slight delays. High demand may occasionally extend the processing time to beyond 3 business days. Additionally, orders with incomplete or inaccurate payment or address information may face delays in processing.

2. Shipping Methods and Fees

Orders dispatched from our US warehouse at 360 S Atlanta St, Roswell, GA 30075, US are shipped via USPS. You can choose your shipping method during checkout.

  • For the Continental US, standard shipping is $5.99 for all items.
  • For the rest of the world, standard shipping is $7.99, though shipping times may vary based on your location.

The estimated delivery time combines 1-2 business days for order processing and 7-12 business days for shipping. Orders placed after 11:00 PM may be processed the following business day.

3. Tracking and Address Changes

Once your package is shipped, you will receive an email containing tracking information. If you do not receive the tracking information within 5 business days, please contact us for assistance. Please note that some carriers may take 2-5 business days to update tracking information within their system.

If you need to change your shipping address, you must contact [email protected] within 24 hours of placing your order. After this time period, changes cannot be guaranteed.

4. Shipping Restrictions and Responsibilities

It is crucial to provide accurate shipping details when placing your order. Megavouno is not liable for delivery delays or failures resulting from incorrect shipping information. You are responsible for contacting us within 24 hours to correct any address errors. Refunds will not be issued in the following cases:

  • Delivery fails after multiple attempts.
  • The package is refused by the recipient.
  • Issues arise due to an incorrect shipping address.
  • The tracking information shows successful delivery, yet the package is claimed to be missing.

5. Taxes and Duties

Megavouno does not include import duties, taxes, or additional local charges in its shipping fees. These charges are not the responsibility of MegaVouno, and it is up to the buyer to cover any import taxes and duties. All orders are shipped Delivery Duty Unpaid (DDU), meaning any applicable taxes or import charges will be billed by the shipping carrier according to the local tax laws of your destination. Please check with your country’s customs office to understand any potential additional costs.