Refund and Returns Policy
1. General Overview
Our refund and return policy is applicable for 30 days from the date of purchase. Unfortunately, after this 30-day period has expired, we will not be able to offer a full refund or exchange for your purchase.
To qualify for a return, the product must be unused, in its original condition as when received, and still in its original packaging. Certain items are not eligible for return, including perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary products, hazardous materials, and flammable liquids or gases.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Certain health and personal care products
To process a return, a receipt or proof of purchase is required. Please do not return the item directly to the manufacturer.
3. Partial Refunds
In specific circumstances, partial refunds may be granted, such as:
- Items that are not in their original condition, are damaged, or have missing parts that are not due to our error.
- Items returned more than 30 days after delivery.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you via email whether your refund has been approved or rejected. If approved, a refund will be processed and credited to your original payment method within a designated number of days.
5. Delayed or Missing Refunds
If you have not yet received your refund, please take the following steps:
- Recheck your bank account.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank to check for processing delays.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
6. Sale Items
Please note that only regular-priced items are eligible for refunds. Sale items are not refundable.
7. Exchanges
We replace items only if they are defective or damaged. For exchanges, please send an email to [email protected] or mail the item to: 360 S Atlanta St, Roswell, GA 30075, US
8. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift or was shipped to the gift giver first, we will issue the refund to the gift giver.
9. Shipping Returns
To return your product, please send it to: 360 S Atlanta St, Roswell, GA 30075, US
You are responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable. If a refund is granted, the return shipping cost will be deducted from your refund.
The time for the exchanged product to reach you may vary depending on your location. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
10. Contact Information
If you need assistance or have any inquiries regarding refunds or returns, please contact us at [email protected]